Call Federal Credit Union (‘Call Federal’) has gone live with Mahalo Banking’s Thoughtful Banking® platform. This launch expands the credit union’s digital banking capabilities with new self-service functionality, enhanced security and accessibility features, and a more user-friendly experience for members.

“There were several moving pieces involved in this project because we were completing our core and digital banking conversions at the same time,” said Andrew Burnett, Chief Operating Officer at Call Federal. “Mahalo’s team knows credit unions inside and out and was proactively engaged throughout the process. Their expertise went well beyond digital banking. As we coordinated with our third-party vendors, they worked alongside us and helped answer core-related questions, drawing on deep expertise with the core systems they support. Mahalo helped us identify potential hurdles early and stayed on top of our other providers to keep everything on schedule. Their entire team was very impressive, and the support they provided to ensure our successful conversion was second to none.”

The new digital banking experience offers a simpler registration process and a more intuitive experience for the credit union’s members. The platform integrates smoothly with existing third-party services. Its member-centric design brings members’ various financial account relationships together in a unified experience. Kevin Caldwell, Director of Payments & Deposit Operations, added, “We appreciated that Mahalo didn’t just support our existing third-party integrations; they enhanced them and brought new features and solutions into the mix. Members could continue using the services they already knew, so the experience felt familiar while also being more modern, comprehensive, and user-friendly. That made the transition much easier, and there wasn’t a learning curve for our members.”

Call Federal’s members now have more ways to manage their finances independently, including making principal-only loan payments, requesting skip payments and submitting stop-payment requests directly through online banking. “The platform is designed around the member, and the experience can be personalized to fit the way each person prefers to bank,” Colin Schoenhaut, Director of Contact Center, said. “Members can tailor their digital banking experience to their individual needs through a range of accessibility options, so the technology adapts to them rather than the other way around.”

Security was also a key factor in Call Federal’s decision to partner with Mahalo. Mahalo’s backend protections are designed to identify potentially malicious activity without unnecessarily locking members out after unsuccessful login attempts. This gives members more flexibility to access their accounts without requiring staff intervention.

“Call Federal Credit Union’s successful implementation demonstrates the value of bringing together thoughtful digital functionality and a responsive implementation team,” said Denny Howell, COO of Mahalo. “Our team works closely with credit unions throughout implementation, but our focus goes beyond the initial launch. We want to make it easier for credit unions to expand their digital capabilities, support the integrations they rely on and give members a better way to manage their finances. We are proud to support Call Federal as it continues building on this foundation to better serve its members.”

About Call Federal Credit Union

Call Federal Credit Union is a not-for-profit financial cooperative serving more than 27,000 members across Central Virginia. Founded in 1962, Call Federal is devoted to making a positive impact on the lives of its members and community by providing practical financial solutions, exceptional service, and expert know-how. With a commitment to authenticity, collaboration, innovation, and optimism, Call Federal continues to grow and evolve while staying true to its mission of people helping people. Learn more at callfederal.org.

About Mahalo

Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs.

For more information about Mahalo Banking, please visit us at mahalobanking.com, follow us on Twitter or connect via LinkedIn.

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